Costco typically offers customers a 100% satisfaction guarantee on video games. You can request a refund at any time if you are unsatisfied with the product, or you can also get a refund for online purchases after submitting your claim online through the website. A membership card will increase your chances of getting a refund because Costco offers this guarantee to people who have already purchased memberships in advance.
Costco customer return video games policy.
Costco offers a 30-day unconditional guarantee on its products. They will accept any video game (or anything else) that you purchased at Costco, even if you don’t have the original packaging anymore. If you want to return a product within 30 days after purchase, Costco has an Advanced Return Policy that users with verified accounts can access. Costco will replace the product, or provide you with a refund for it. The company also offers 90 days returns of video games that customers are not satisfied with. Interestingly, this policy is not abused, because the customer service provided by Costco itself helps people trust their products more.
Who benefits from the return policy, and how?
There are two ways of accessing the Costco Video game Policy. First, through a Costco membership, where you pay an annual fee and show your ID. With the membership card, you can shop in any Costco warehouse irrespective of the location. Purchasing the membership Cards grants you access to return video games to the nearest Costco warehouse. The process for Costco members is easy, as all they need to do is provide their membership details and a service provider will double and confirm the information.
For non-members, it is recommended to include an original receipt with the return. For online returns, log into your account and choose “orders and returns”, fill out the requested information, and submit. If you want to return something to Costco, you can send back the order and they will pay for the shipping cost. Costco will provide a return label when you request it and add the cost of shipping for your refund.
There may be an extra cost to these products when not purchased with a membership. Costco offers deals and a guarantee that members can feel confident in.
Benefits
When returning products to Costco, you do not need to worry about the company refusing a return, because Video games fall under the special “anytime” category. Costco provides a variety of options to return video games that were purchased over the counter.
For video games bought through the online platforms, you can fill out the return form on the Costco website, by clicking the “Orders and Return” tab. This tab directs you to a form where all relevant details are filled, alongside the preferred payment method, and submitted. After Costco accepts the video game return, you can proceed to return the item to the nearest warehouse. Upon return, Costco will provide you a return label for shipping back the order, and include the shipping fee to the total amount to be refunded.
As generous as this offer sounds, you cannot return a gaming console after 90 days, otherwise, you will not get a full refund, this falls under the electronics category, except if it is unopened.
Conclusion.
Costco has a generous returns policy. If you have any issues with your video game, for up to 24 hours after purchase, you can return it to the retailer and still get a full refund. You don’t even need a receipt or proof of purchase as long as you haven’t played more than an hour of it. Though you need to be a Costco member to take advantage of the store and its services, you also want to avoid abusing the system, or else you risk losing your key privileges.
Can I return my video game without the receipt?
In a normal scenario, Costco’s return policy can be considerate and forgiving, however, it helps if you have the receipt or original product, and the product packing, even though, it may not be necessary lead to the rejection of the return request.
What are the exceptions to the video game return policy.
Digital products such as video games access codes cannot be returned to Costco, because customers could still use the product even after they’ve been refunded.
What happens when I return a video game more than once
Costco warns against misuse of the return policy as such could lead to members losing their membership cards.
